Last updated: September 15, 2026

KritmPragya provides AI consulting, development and deployment services. Because our services are delivered as custom work rather than shipped as physical goods, this policy explains how cancellations and refunds apply to service engagements.

1. Cancelling Before Work Begins

If you wish to cancel an engagement, please let us know as soon as possible by writing to us at kritmpragya@proton.me. If work on your engagement has not yet started, we will cancel it and refund any amount already paid in full.

2. Cancelling After Work Begins

Once we have started work on your engagement, a cancellation request will be reviewed together with you, and any amount already paid will be adjusted based on the work completed up to that point, with the remaining balance refunded to you.

3. Requesting a Refund

If you are not satisfied with a delivered service, please contact us within 10 days of delivery describing the concern. We will review your request and work with you to address it, which may include revisions, a partial refund, or a full refund depending on what is fair given the work involved.

4. Refund Processing Time

Once a refund is agreed, we aim to process it within 5–7 business days to the original payment method used.

5. Contact Us

For any cancellation or refund request, please write to us at kritmpragya@proton.me with your name and details of the engagement.